You can also email directly to get any of this working: harry (at) No email, no phone call.Īctually I did get emails: A few 40% OFF this Black Friday!!!! ones. I've called several times in the mornings and afternoons. The only way of communication for me has been through Chatting with Elysse L.Ībout phone calls: I'm on the west coast too. The staff never took the time to get the info from me. It only crashes when you open projects that had the effect already applied. I can apply Chromatic Ab effect now to a new project. It didn't work for me and I don't think the problem I'm having is the one you are describing (some of the plugins incorrectly get moved in legacy by the old version of Link). I saw your comment a few days ago telling someone else to reinstall Universe. You can also email directly to get any of this working: If you have your ticket number (as you mentioned you asked support about reverting back) I can follow up with them in our Customer Service channel directly. I'd at least like to see this working for you in the remaining time that you've paid for. So, in short, no there aren't any excuses here. so you won't hear from anyone today (aside from me checking Reddit.) It's possible you are getting them at off hours. As for the phone, they are on US west coast time. I would really like to make sure that you've tried this before we escalate your ticket.Īs for the support staff, they are very competent and nice people, but after some all-hands meetings recently, there is a backlog of support tickets they are trying catch up on. Some of the plugins incorrectly get moved in legacy by the old version of Link. The problem arises when the Link app itself is a few versions out of date, but the customer tries to update the software. To be honest, though, I've not seen anyone that doesn't solve the problem by simply downloading the latest version of Link and reinstalling Universe. Even if we get it working for you right now, that doesn't undo the damage done on your end. I am sorry it has hurt your business and affected your bottom line. this sucks and I am really sorry to hear it. I am not a part of the backend or deployment, but either way.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |